What Is WhatsApp Business | How Is It Different Than WhatsApp

What is WhatsApp Business – WhatsApp Business was introduced in early 2018 as a dedicated Android app for small and medium business owners. There have been rumours about an iOS version being launched for months, but we checked the App Store today and still remain nada, so keep Apple users hanging right there!

makes it easy for businesses to connect with their customers and build loyalty, which is very important these days. This is the kind of WhatsApp you already know and love, with just a few extra features to make it business-friendly.

What is WhatsApp Business

Instead of a personal profile, you have a business profile, complete with a company address, email, and website link.

You can also view statistics that measure the message open / read rates and use tools that make it easy for customers to respond.

WhatsApp recently launched its ‘WhatsApp Business’ app for all small businesses globally. The purpose of launching this app is to make it easy for WhatsApp’s 1.3. billion users to reach out to these businesses.

Launched in 2009, WhatsApp, became a platform to not only knit billions of global relationships but also to grow businesses. It allows any small business to customize their business profile using various tools, send customized messages and so on. Read – WhatsApp Marketing in India

built on top of WhatsApp Messenger and hence you can expect similar features. Here are some of the things that make WhatsApp Business App unique and helpful –

1. Building trust with your customer is very easy as you can now update your business information such as category of business, business details, hours of work, email and website.
2. One of the most useful features is Auto-reply me. You can set a pre-defined auto-reply while greeting the customer or keep away messages while busy.
3. Have you come many times when people keep asking you the same question? In such a case, you can set a pre-determined quick answer and answer these questions with one click.
4. Do you want to know how many people saw your message?
   Use the statistics section and it gives information on messages delivered or viewed